CLAIMS AND REFUND

All exchanges and returns are subject to the EU regulations.

You have the right to return а purchased product without specifying any reason. This should be done within 14 days of product delivery. The transport costs for the return are at your expense.

We pay for replacement delivery if you want to change purchased goods.

The return of products bought from TunParts is easy, just follow these several steps:

  1. Make sure that the product is eligible for return (see Terms and Conditions).
  2. Fill out the Return form.
  3. Select one of the options for returning:
    • A refund;
    • Replacement with the same product;
    • Replacement with a different product.
  4. Please send the product by courier or bring it into TunParts‘ warehouse at Schultheissallee 37, 90478 Nürnberg, Germany.

Within 14 days we recover the amount of the returned products if they meet the requirements and conditions.

 

RETURN POLICY

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the date on which you or a third party named by you, who is not the carrier,
– the goods (in the case of delivery of a good or uniform delivery of several goods which you have ordered as part of a single order) or
– the last goods (in the case of separate delivery of several goods which you have ordered as part of a single order) or
– the last partial consignment or the last item (in case of delivery of one or more goods ordered in a single order, in several partial consignments or pieces)
have taken possession or has.

To exercise your right of withdrawal, you must (TunParts UG (haftungsbeschränkt), Gerberstrasse 6, 90461 Nuremberg, Germany, E-mail: office@tunparts.de) by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back)

– At
TunParts UG (haftungsbeschränkt)
Gerberstrasse 6
90461 Nuremberg
Germany

E-Mail: office@tunparts.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods: ………………………………………………………… …………………………………………………
Ordered on:
………………………………………………..
Received at:
………………………………………………..
Name of the consumer (s):
……………………………………………………………………………………………………………
Address of the consumer (s):
……………………………………………………………………………………………………………
Signature of the consumer (s) (only if communicated on paper): ……………………………………………………………………….
Date:
………………………………………….
(*) Delete as appropriate.
End of revocation